I. Introduction

Purpose of the Privacy Policy

At Ariana Heating & Air Conditioning Ltd, we value the privacy of our customers and are committed to protecting their personal information in accordance with applicable privacy laws. This Privacy Policy outlines our practices concerning the collection, use, and sharing of your information when you interact with us, whether by using our services, visiting our website, or communicating with our team. We encourage you to read this Policy carefully to understand our practices and your rights.

Company Information (Ariana Heating & Air Conditioning Ltd)

Ariana Heating & Air Conditioning Ltd, based at 12409 214 St., Maple Ridge, BC, V2X 5E5, Canada, is a leading HVAC contractor offering a full range of services including installation, repair, replacement, and maintenance of air conditioning and heating systems. Serving areas including Vancouver, North Vancouver, Burnaby, Langley, Coquitlam, Port Coquitlam, Maple Ridge, Burnaby, Port Moody, Richmond, Surrey, Pitt Meadows, and other surrounding cities, we cater to both residential and commercial clients.

II. Collection of Information

Types of Information Collected

As part of delivering our services, we may collect personal information including but not limited to your name, mailing address, telephone number, email address, and billing information. We may also collect non-personal information about your usage of our website such as IP address, browser type, operating system, and other related data.

Purpose of Collection

The information we collect is used primarily to provide and improve our services, process your requests, manage your account, perform repairs or maintenance, send service updates, respond to inquiries, and maintain the safety and security of our services. We also use this information to personalize your experience, understand customer preferences, and carry out other business-related functions.

How Information is Collected

We collect information in several ways:

  • Directly from you: This includes information you provide when you sign up for our services, contact us with inquiries, or provide feedback.
  • Automatically: We use various technologies to collect information about your interaction with our website. This could include data gathered by cookies and other tracking technologies.
  • From third parties: We may receive information about you from other sources, such as public databases, marketing partners, social media platforms, and other third parties.

Your understanding of this policy and continued interaction with Ariana Heating & Air Conditioning Ltd indicate your acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us at +1-778-861-7120.

This policy is effective as of July 25th, 2023.

III. Use of Information

General Uses

At Ariana Heating & Air Conditioning Ltd, the information we collect serves multiple purposes. Primarily, we use your data to ensure we provide an optimal level of service tailored to your specific needs. This includes managing your account, processing your requests for HVAC services, scheduling appointments, and facilitating communication between you and our team of experts. We also utilize your information to improve our services, analyse the effectiveness of our marketing strategies, develop new products, conduct research, and gauge customer satisfaction. In essence, the information we collect helps us understand your HVAC needs better, enabling us to enhance your overall experience with our services.

Promotional Uses

Apart from general uses, your information may also be used for marketing purposes. With your consent, we may send you information about our new services, special offers, and promotional events. Our aim is to keep you informed about the latest developments and opportunities that could benefit your HVAC needs in Vancouver and surrounding areas. However, you have the right to opt-out of receiving such promotional communications at any time.

IV. Sharing and Disclosure

Third Party Sharing

We value your privacy and ensure that your information is handled with the utmost confidentiality. As a rule, we do not sell, rent, or trade your personal information to third parties. However, in certain circumstances, we may share your information with trusted third-party service providers to perform specific tasks on our behalf. These tasks may include data analysis, customer service, marketing assistance, and other tasks related to the delivery of our HVAC services. All our third-party service providers are obligated to maintain the confidentiality of your information and are not permitted to use it for any other purpose.

Legal Disclosure

In some cases, we may need to disclose your information if required by law or if necessary to comply with legal processes. This might include responding to a court order or a subpoena. We may also disclose your information if we believe it's necessary to prevent, investigate, or take action regarding illegal activities, suspected fraud, threats to the safety of any person, violations of our terms of service, or as otherwise required by law. Please note that we will always strive to ensure that such disclosures are carried out in accordance with the applicable laws to protect your rights.

V. Security

Measures to Protect Data

At Ariana Heating & Air Conditioning Ltd., we understand the importance of securing your personal data. We are committed to protecting your personal information and implementing appropriate technical and organizational security measures.

Our security measures include, but are not limited to, using secure servers where your personal information is stored, protecting against unauthorized access, use, loss, or alteration by implementing industry-standard encryption technologies and firewalls. We also conduct regular internal audits to ensure our security measures remain up-to-date and effective.

Despite these measures, we would like to remind you that no method of transmission over the internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

User Responsibility

While we aim to protect your personal information, you also have a role to play in keeping this information secure. We recommend that you keep your account credentials confidential and avoid disclosing this information to anyone. If you believe that your user credentials have been compromised, please contact us immediately at +1-778-861-7120 or visit our office at 12409 214 St., Maple Ridge, BC, V2X 5E5, Canada.

VI. User Rights and Control

Access to Information

Ariana Heating & Air Conditioning Ltd. respects your right to access and control your personal information. You have the right to access the information we hold about you at any time. To request access to your information, contact us directly by phone or in-person. Upon your request, we will provide you with a copy of your personal data in a readable format.

Deletion and Correction

You also have the right to correct any inaccurate personal data we hold about you and to request the deletion of your personal data as long as Ariana Heating & Air Conditioning Ltd. is not required to retain it by law or for legitimate business purposes. To request a correction or deletion of your personal data, please contact us directly.

We are committed to ensuring you have control over your personal data. Your trust is important to us, and we will work diligently to maintain it by respecting your privacy rights. Remember, if you have any questions or concerns regarding our handling of your personal data, do not hesitate to reach out to us.

VII. Cookie Policy

What are Cookies

Cookies are small text files placed on your device to collect standard internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

How We Use Cookies

Ariana Heating & Air Conditioning Ltd uses cookies to improve your experience on our website, including:

  • Understanding how you use our website
  • Recognizing you when you return to our site
  • Storing your preferences and settings
  • Enabling functionality of our website
  • Providing you with a personalized experience
  • Improving our services and the way our website works

We may also use cookies to help us deliver targeted advertising where appropriate in compliance with the applicable laws.

How to Manage Cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

VIII. Policy for Minors

Use of Service by Minors

Our services are not intended for use by minors under the age of 18. We do not knowingly collect personal data from minors under the age of 18. If we become aware that we have collected personal data from a minor under the age of 18, we will take steps to delete such information without delay.

Parental Control Tools

As a parent or legal guardian, you can utilize certain tools to prevent your children from submitting information online without your permission. These tools can also prevent minors from visiting certain parts of our website. While Ariana Heating & Air Conditioning Ltd cannot provide a comprehensive list of these tools, we encourage parents and guardians to explore the tools and control mechanisms provided by third-party services to help create a child-friendly online environment.

Please note that the information provided in this policy is subject to change and will be updated periodically to reflect any such changes. For any questions or concerns regarding this policy, please contact us at +1-778-861-7120 or visit our location at 12409 214 St., Maple Ridge, BC, V2X 5E5, Canada.

IX. Changes to Privacy Policy

Policy Updates

At Ariana Heating & Air Conditioning Ltd, we strive to consistently enhance and streamline our services and how we operate. As a result, we may occasionally revise this privacy policy to reflect these changes and ensure compliance with applicable laws. These updates could relate to how we collect, process, store, or share your personal information. All updates will be immediately effective upon posting on our website unless otherwise stated.

Please note that it is your responsibility to review this Privacy Policy regularly to stay informed about our practices. The continued use of our services following any changes indicates your acceptance of these updates. In case of significant changes, we may also adjust the "Last Updated" date at the top of this Privacy Policy.

User Notification

While we commit to posting any changes on this page, for significant modifications that materially alter your privacy rights, we may also attempt to notify you more directly. This notification could be through email, SMS, or a noticeable alert on our website before the change becomes effective.

X. Contact Information

How to Reach Us

We value your feedback, questions, and any concerns about this privacy policy or your personal information. Please feel free to reach out to us through the following means:

Business Name: Ariana Heating & Air Conditioning Ltd Phone Number: +1-778-861-7120 Address: 12409 214 St., Maple Ridge, BC, V2X 5E5, Canada

You can also connect with us using the Contact Us form on our website. We commit to responding to your queries in the fastest time possible.

We always aim to address your concerns about privacy and resolve any disputes that may arise. Please remember that email communications are not always secure, so refrain from including sensitive information in your emails to us.

Thank you for choosing Ariana Heating & Air Conditioning Ltd for your HVAC needs across Vancouver, North Vancouver, Burnaby, Langley, Coquitlam, Port Coquitlam, Maple Ridge, Burnaby, Port Moody, Richmond, Surrey, Pitt Meadows, and surrounding cities. We deeply value your trust and continually strive to protect your personal information.

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