I. Introduction

Scope of the Terms and Conditions

Welcome to Ariana Heating & Air Conditioning Ltd, your trusted HVAC Contractor and Service Provider. We serve Vancouver, North Vancouver, Burnaby, Langley, Coquitlam, Port Coquitlam, Maple Ridge, Burnaby, Port Moody, Richmond, Surrey, Pitt Meadows, and the surrounding cities, offering a wide range of services such as AC Installation, Repair, Replacement and Maintenance, Furnace and Heating System Installation, Repair, Replacement, and Maintenance for both residential and commercial properties.

These Terms and Conditions govern your use of our services and our website https://arianaheating.ca, including any content, functionality, products, and services offered on or through it. They also include important dispute resolutions provisions, which impact your legal rights.

Definition of Key Terms

"User," "You," and "Your" refer to the individual, company, or organization that visits our website or utilizes our services.

"Ariana Heating," "Company," "We," "Us," or "Our" means Ariana Heating & Air Conditioning Ltd.

"Services" refers to the HVAC services provided by Ariana Heating & Air Conditioning Ltd, including but not limited to AC Installation, Repair, Replacement and Maintenance, Furnace and Heating System Installation, Repair, Replacement, and Maintenance for all HVAC related household and commercial equipment.

II. Acceptance of Terms

User Agreement

By accessing or using our website and services, you confirm your agreement to be bound by these Terms and Conditions. If you do not agree to these terms, please do not access or use our services. You represent and warrant that you have the legal right and capacity to enter into this agreement in your jurisdiction.

Modification of Terms

We reserve the right to modify or change these Terms and Conditions at any time without prior notice. It is your responsibility to review the Terms and Conditions periodically for any changes. The revised Terms and Conditions will be effective as of the published effective date. Your continued use of the services after the effective date of revised Terms and Conditions constitutes your acceptance of the terms.

In case of any material changes, we may notify you through the contact information you have provided to us or by a prominent notice on our website. Please ensure that your contact information is current and correct.

III. Services

Description of Services

Ariana Heating & Air Conditioning Ltd ("We", "Us", or "Our") provides comprehensive heating, ventilation, and air conditioning (HVAC) services, including but not limited to installation, repair, replacement, and maintenance of various HVAC systems. Our services cater to both residential and commercial needs across Vancouver, North Vancouver, Burnaby, Langley, Coquitlam, Port Coquitlam, Maple Ridge, Burnaby, Port Moody, Richmond, Surrey, Pitt Meadows, and surrounding cities.

We are committed to delivering high-quality and professional HVAC services, adhering to industry standards and regulations. Our services encompass a wide range of HVAC systems such as air conditioners, furnaces, heat pumps, and more, offering solutions tailored to individual requirements and conditions.

The availability of specific services may vary based on geographic location, system configuration, and other factors. We urge users to consult with our experts for precise service details and quotes.

Changes to Services

We reserve the right to modify, suspend or discontinue, temporarily or permanently, our services or any part thereof, with or without notice. You agree that we shall not be liable to you or any third party for any modification, suspension, or discontinuance of our services.

IV. User Obligations

User Account and Conduct

While our website can be browsed without registration, specific services may require setting up a user account. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.

As a user, you agree to use our services in a lawful, respectful, and non-disruptive manner. You are prohibited from using our services for illegal, harmful, misleading, or discriminatory activities. Any violation of these terms could result in immediate termination of services and user account, at our sole discretion.

Compliance with Laws and Regulations

When using our services, you agree to comply with all applicable local, provincial, national, and international laws, rules, and regulations. This includes, but is not limited to, laws regarding data privacy, intellectual property, consumer and child protection, obscenity, and defamation.

You acknowledge that Ariana Heating & Air Conditioning Ltd reserves the right to investigate and take appropriate legal action against anyone who, in Ariana Heating & Air Conditioning Ltd's sole discretion, violates these Terms, including but not limited to, terminating their user account and/or reporting such user conduct to law enforcement authorities.

Please note that these Terms and Conditions apply to all users of our services, and by accessing and using our services, you agree to adhere to these terms. If you disagree with any part of these terms, you should discontinue using our services.

V. Intellectual Property

Copyright and Trademarks

The content and information presented on the Ariana Heating & Air Conditioning Ltd website, including but not limited to text, graphics, logos, images, audio clips, and digital downloads are the property of Ariana Heating & Air Conditioning Ltd and protected by international copyright laws.

Trademarks, service marks, graphics, logos, and trade names used on this website are the property of Ariana Heating & Air Conditioning Ltd and may not be used without prior written consent from us in any manner that is likely to cause confusion among customers, or in any way that disparages or discredits Ariana Heating & Air Conditioning Ltd.

User License and Restrictions

Ariana Heating & Air Conditioning Ltd grants users a limited license to access and make personal use of our website. However, users are not permitted to download, modify, reproduce, duplicate, copy, sell, or exploit any portion of our services or content without express written consent from us. Any unauthorized use terminates the license granted by Ariana Heating & Air Conditioning Ltd.

VI. Payment, Refunds, and Cancellation Policy

Pricing

Pricing for services provided by Ariana Heating & Air Conditioning Ltd is based on the nature and extent of the services required. We provide an upfront estimate following an initial inspection or consultation. This estimate includes all foreseeable costs related to parts, labor, and any other applicable charges.

Payment Terms

Payment for our services is due upon completion unless otherwise agreed upon. We accept a variety of payment methods for your convenience, including cash, debit, and credit card payments. For larger projects or commercial services, alternative payment terms may be arranged.

Refund Policy

At Ariana Heating & Air Conditioning Ltd, we stand behind the quality of our work. If you are unsatisfied with any part of our service, please contact us immediately, and we will do our best to rectify the situation. However, please note that refunds for services rendered are typically not provided unless we determine that the service was deficient due to faults on our part.

Cancellation Policy

We understand that plans may change, and appointments may need to be canceled or rescheduled. If you need to cancel a service appointment, we ask that you provide us with at least 24 hours' notice. Cancellations made with less notice may be subject to a cancellation fee.

Thank you for choosing Ariana Heating & Air Conditioning Ltd for your HVAC needs in Vancouver, North Vancouver, Burnaby, Langley, Coquitlam, Port Coquitlam, Maple Ridge, Burnaby, Port Moody, Richmond, Surrey, Pitt Meadows, and the surrounding cities. We appreciate your cooperation and understanding regarding our terms and conditions.

VII. Limitation of Liability and Warranty

Disclaimer of Warranties

Ariana Heating & Air Conditioning Ltd provides a comprehensive range of HVAC services, including the installation, repair, replacement, and maintenance of air conditioning units, furnaces, and heating systems at both household and commercial scales. All services are delivered in compliance with the industry standards and are intended to satisfy your specific needs.

However, except for the express warranties stated on our website, we disclaim all warranties of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, non-infringement, and fitness for a particular purpose.

While we take every reasonable effort to ensure that the services are performed to a high standard, we make no warranty that the services will meet your requirements, be available on an uninterrupted, timely, secure, or error-free basis, or that the quality of any services, information, or other material obtained by you through the services will meet your expectations.

Limitation of Liability

In no event shall Ariana Heating & Air Conditioning Ltd, our officers, directors, employees, agents, and all third party service providers, be liable to you or any other person or entity for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever, including any that may result from:

  1. the accuracy, completeness, or content of this site,
  2. the accuracy, completeness, or content of any sites linked (through hyperlinks, banner advertising or otherwise) to this site,
  3. the services found at this site or any sites linked (through hyperlinks, banner advertising or otherwise) to this site,
  4. personal injury or property damage of any nature whatsoever,
  5. third-party conduct of any nature whatsoever,
  6. any unauthorized access to or use of our servers and/or any and all content, personal information, financial information or other information and data stored therein,
  7. any interruption or cessation of services to or from this site or any sites linked (through hyperlinks, banner advertising or otherwise) to this site,
  8. any viruses, worms, bugs, trojan horses, or the like, which may be transmitted to or from this site or any sites linked (through hyperlinks, banner advertising or otherwise) to this site.
  9. VIII. Indemnification

    User Indemnity to Company

    You agree to defend, indemnify, and hold harmless Ariana Heating & Air Conditioning Ltd, our officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys’ fees and costs, arising out of or in any way connected with your access to or use of the site and the services, your violation of these terms of service, or your infringement, or infringement by any other user of your account, of any intellectual property or other right of anyone.

    IX. Termination

    Termination by Company

    Ariana Heating & Air Conditioning Ltd reserves the right to terminate or suspend your access to our services without prior notice or liability, for any reason whatsoever, including but not limited to, breach of the Terms & Conditions. In such circumstances, your right to use our services will cease immediately. We may also discontinue or modify any aspect of our services without prior notice or liability.

    Termination by User

    You may terminate your use of our services at any time by discontinuing your use of all or any of our services or by contacting us to close any accounts you may have created with us. Please note that if there is a pending transaction or unresolved issue, we may require you to close it before you terminate your usage of our services.

    X. Dispute Resolution

    Governing Law

    These Terms & Conditions and your use of our services are governed by and construed in accordance with the laws of British Columbia, Canada, without regard to its conflict of law principles.

    Arbitration Clause

    In the event of any dispute arising from or relating to these Terms & Conditions or your use of or inability to use our services, such dispute shall be resolved through final and binding arbitration, rather than a court, under the Rules of Arbitration of British Columbia. The decision of the arbitrator will be final and binding on the parties.

    XI. Contact Information

    How to Contact Us

    If you have any questions or concerns regarding these Terms & Conditions, feel free to reach out to us through the following contact information:

    • Business Name: Ariana Heating & Air Conditioning Ltd
    • Phone Number: +1-778-861-7120
    • Address: 12409 214 St., Maple Ridge, BC, V2X 5E5, Canada

    You can also contact us through the 'Contact Us' page on our website. We commit to responding to your queries as promptly as possible. Please note, it is essential to understand these Terms & Conditions before availing of our services across Vancouver, North Vancouver, Burnaby, Langley, Coquitlam, Port Coquitlam, Maple Ridge, Burnaby, Port Moody, Richmond, Surrey, Pitt Meadows, and the surrounding cities. We appreciate your trust in us and strive to provide the highest quality HVAC services.

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